Search results: Sage Journals

Available accessResearch articleFirst published November, 2017

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Jin Ho Jung, Jaewon Jay Yoo, Todd J. Arnold

Journal of Service Research

Available accessResearch articleFirst published February, 2008

Andreas B. Eisingerich, Simon J. Bell

Journal of Service Research

Available accessResearch articleFirst published November, 2010

Ryan W. Buell, Dennis Campbell

Production and Operations Management

Available accessResearch articleFirst published August, 2004

Peter Maas, Albert Graf

German Journal of Human Resource Management: Zeitschrift für Personalforschung

Available accessResearch articleFirst published February, 2020

Juan M. Madera, D. Christopher Taylor, Nelson A. Barber

Cornell Hospitality Quarterly

Available accessResearch articleFirst published May, 2006

Stefan Roth, Herbert Woratschek, Sven Pastowski

Journal of Service Research

Available accessResearch articleFirst published August, 2013

Stefanie Paluch, Markus Blut

Journal of Service Research

Available accessResearch articleFirst published November, 2017

Christina Jerger, Jochen Wirtz

Journal of Service Research

Available accessResearch articleFirst published April, 2019

Ioannis Bellos, Stylianos Kavadias

Production and Operations Management

Available accessResearch articleFirst published August, 2017

Mónica Colón-Aguirre

Education for Information