Abstract
A grievance has been raised by one member of staff against a partner in the practice. This has arisen over the tone of an internal e-mail about a repeat prescription. You have read the e-mail in question and cannot see anything wrong with it. However, both parties are very upset. The practice manager has asked you, as the partner with responsibility for staff matters, to help her to deal with the problem.
How does employment law require grievances to be dealt with?
Do you know what your practice's grievance policy is?
From which organizations could you get expert advice to help you to deal with this matter?
How would you go about dealing with this issue?
While the grievance is being dealt with, both parties continue to work together in the practice. Feelings are running high as one party feels very aggrieved and the other cannot understand what she has done. One day, when consulting a patient, the partner accused of sending inappropriate e-mail breaks down into tears. She goes home stating that she has received no support from the practice.
How would you manage this situation?
Links
Accessed via www.acas.org.uk/index.aspx?articleid=1670
Accessed via www.bma.org.uk/about_bma/benefits_for_members/BMAEmployerAdvisoryService.jsp