Improving Organizational Problem Solving in a School Faculty

Abstract

The intervention detailed here was aimed at improving the flexible organizational problem solving of a junior high school faculty. It was pointed toward organizational development, not personal change. Even though the emotional reactions of faculty members were considered in designing the training events, our intervention remained fixed on organizational roles and norms and their interrelationships. We hoped to learn whether improved organizational functioning could be produced in a faculty by integrating group training in communication and problem solving with the normal business of the school. We began our intervention just prior to the academic year and returned intermittently until February.

Data evaluating the effects of the intervention support the claim that a number of salutary outcomes were at least partly due to the intervention. Movement in favorable directions occurred in a number of concrete, observable organizational changes, in verbally expressed attitudes about the principal and staff meetings, in the kinds of innovations reported, and in the changing organizational norms of the faculty. Strengths and weaknesses of the intervention are discussed.

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