These writers connect con cepts of effective communi cation with actual situations they have observed in schools, and recommend that inservice administrators use the concepts discussed to analyze and improve their effectiveness as commu nicators.
References
1.
Guaspari, J.I.Know It When I See It: A Modern Fable About Quality. New York: American Management Association, 1985.
2.
Hamilton, C.; Parker, C.; and Smith, D.D.Communicating for Results: A Guide for Business and the Professions. Belmont, Calif.: Wadsworth, 1982 .
