Abstract
Describes the use of social software and social media, incorporating blogs and wikis, to develop websites to support internal communication and collaboration in a law firm. Explains that blogs foster regular and timely personal communication and dialogue for a defined group, and wikis can be used to create knowledge resources or as a collaborative working or project management tool. Outlines the traditional knowledge management model for law firms, and explains how the arrival of a new global head of know-how and training prompted the investigation of how social media might support the firm’s knowhow systems. Provides advice on how to successfully set up an initial blog or wiki project.