Introduction: Quality Improvement in Public Sector Healthcare Organizations

Ball Marion J. and Beaulieu David (2001). “Transforming Healthcare: The Role of Federal Innovations.” MD Computing 18 (January-February).

Berman EM , Milakovich ME , West JP (1996). “Implementing TQM in State Public Health Agencies.” Journal of Health and Human Services Administration 16 (Fall): 183–205.

Carman J. M. , . (1996). “Keys for Successful Implementation of Total Quality Management in Hospitals.” Health Care Management Review 21 (Winter):48–60.

Fargason Jr. , Crayton A. , Ashworth C.S. , Haddock C.C. (1995). “Quality in the Interorganizational Setting.” American Journal of Medical Quality” 10 (Spring): 3–9.

Mays Glen P , Hatzell T. , Kaluzny A.D. , Halvarson P.K. (1999). “CQI in Public Health Organizations”, in McLaughlin C.P. and Kaluzny A.D. (eds.). Continuous Quality Improvement in Healthcare. Gaithersburg, MD: Aspen Publishers, Inc. pp. 360–401.

McLaughlin C.P. and Kaluzny A.D. (1999). “Defining Quality Improvement: Past, Present and Future”, in McLaughlin C.P. and Kaluzny A.D. (eds.) Continuous Quality Improvement in Healthcare. Gaithersburg, MD: Aspen Publishers, Inc.

Swiss James E. , (1992). “Adapting Total Quality Management (TQM) to Government.” Public Administration Review 52 [July/August):356–62.

Turnock Bernard J. (2000). “Can Public Health Performance Standards Improve the Quality of Public Health Practice?” Journal of Public Health Management and Practice 6 (September): 19–25.