Evans, S. (1984, July) Stop writing start dictatingOffice Administration and Automation. pp. 57-61.
6.
Flatley, M. (1982) A comparative analysis of the written communication of managers at various organizational levels in the private business sectorThe Journal of Business Communication.19(3), pp. 35-49.
7.
Goodwin, E.H. & Swerdlow, S. (1987, March) The current quality of written correspondence: A statistical analysis of the performance of 13 industry and organizational categoriesThe Bulletin, 50(1) of the Association for Business Communication. pp. 12-16.
8.
Halpern, J. (1980) Paper voices: How dictation and word processing are changing the way college graduates write Research prepared at Purdue University. p. 43.
9.
Harrison, T.M. (1987, Winter) Frameworks for the study of writing in organizational contextsWritten Communication , 24(1), pp. 23-25.
10.
Lewis, S. (1975) The effect of word processing on business letter writing. Doctoral dissertation, University of North Dakota , Grand Forks.
11.
Mayer, Kenneth. (1980) Synthesis of word origination research and application for business communication curricula Research prepared at Cleveland State University, Ohio, James Nance College of Business Administration. p. 26.
12.
Satterwhite, M. (1986, Spring) Communication skills in the electronic officeBusiness Education World, 66(2). pp. 25-26.