ABC Research Topics Subcommittee. (1988). Topics for business communication researchThe Bulletin of the Association for Business Communication, 51(2), 32-39.
2.
Golen, S.P., Waltman, J.L., & White, S.A. (1987). Processors or producers? Secretaries as communicatorsThe Bulletin of the Association of Business Communication , 50(2), 32-34.
3.
Treece, M.C. (1972). Business communications practices and problems of professional secretariesJournal of Business Communication , 9, 25-32.