In this study, we examine turnover intention in Information Technology (IT) workers, in particular among women and minorities. An initial set of intention to turnover questions from the Michigan Organizational Assessment Scale (Seashore, Lawler, Mirvis, & Cammann, 1982) was used. Phone interviews were conducted with 13 people from three IT companies to refine these turnover intention questions. A new set of three questions was then developed to capture the causes and consequences of turnover intention. Data from 125 IT workers using this new set of questions is also reported.
References
1.
CarayonP.BrunetteM. J.HaimsM.HoonakkerP. (2002). Underrepresentation of women and minorities in the IT workforce: Job and organizational issues. In LuczakH.CakirA. E.CakirG.Procedings of the 6th International Conference on Work With Display Units-WWDU2002- World Wide Work (pp. 53–55). Berlin, Germany: ERGONOMIC Institut fur Arbetis- und Sozialforschung Forschungsgesellschaft mbH.
2.
CarayonP.HaimsM. C.BrunetteM. J.HoonakkerP. (2002). Quality of working life among women and minorities in the IT workforce. In Procedings of the Human Factors and Ergonomics Society 46th Annual Meeting (pp. 1379–1383. Baltimore, MD.
3.
CarayonP.HaimsM. C.KraemerS. (2001). Turnover and retention of the Information Technology workforce: The diversity issue. In SmithM. J.SalvendyG.Systems, Social and Internationalization Design Aspects of Human-Computer Interaction (pp. 67–70. Mahwah, NJ: Lawrence Erlbaum Associates.
4.
CarayonP.SmithM. J. (2000). Work organization and ergonomics. Applied Ergonomics, 31, 649–662.
5.
CAWMSET. (2000). Land of Plenty: Diversity as America's Competitive Edge in Science, Engineering and TechnologyWashington DC: Congressional Commission on the Advancement of Women and Minorities in Science, Engineering and Technology Development.
6.
FreemanP.AsprayW. (1999). The Supply of Information Technology Workers in the United States: Computing Research Association.
7.
GriffethR.HornP.GaertnerS. (2000). A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. JOurnal of Management, 26(3), 463–488.
8.
IgbariaMGreenhausJ. (1992). Determinants of MIS Employees' Turnover Intentions: A Structural Equation Model. Communications of the ACM, 35(2).
9.
ITAA. (1998). Help Wanted: A Call for Collaborative Action for the New MillenniumArlington, VA: Information Technology Association of America.
10.
ITAA. (2000). Building the 21st Century Information Technology Workforce: Underrepresented Groups in the Information Technology Workforce: Information Technology Association of America.
11.
LevyP. E. (2003). Industrial/Organizational Psychology: Understanding the Workplace. Boston: Houghton Mifflin Company.
12.
MooreJ. E.BurkeL. A. (2002). How to turn around ‘turnover culture’ in IT. Communications of the ACM, 45(2), 73–78.
13.
NSF. (1999). Women, Minorities, and Persons with Disabilities in Science and Engineering: 1998 (No. NSF 99–338). Arlington, VA: NSF.
14.
NSF. (2000). NSF Workshops Report on Underrepresentation of Women and Minorities in Information Technology. Retrieved 11–2–00, 2000.
15.
Office of Technology Policy. (1997). America's New Deficit: The Shortage of Information Technology Workers.
16.
RouseP. (2001). Voluntary turnover related to Information Technology professionals: A review of rational and instinctual models. The International Journal of Organizational Analysis, 9(3), 281–290.
17.
SeashoreS. E.LawlerE. E.MirvisP.CammannC. (1982). Observing and Measuring Organizational Change: A Guide to Field Practice. New York: Wiley.