Abstract
Posson Packaging, a French firm led by CEO Sylvie Casenave-Péré, is addressing sustainability issues through AI integration, supply chain optimisation, and ethical compliance. The case sets the situation, beginning with a roundtable meeting with key stakeholders to discuss current projects and strategic plans, with an emphasis on eco-design, supply chain efficiency, and ethical considerations. The discussions focus on obstacles, potential AI solutions, and collaborative methods for establishing Posson as a sustainability leader. Future initiatives include investigating AI for creative eco-design, supply chain optimisation, and ethical compliance. The learning objectives include understanding CSR in packaging, AI’s role in eco-design and CSR, AI’s ethical implications, and eco-design principles for sustainable packaging. The case aims to inspire students to comprehend sustainability objectives, explore the practices, challenges, and advantages of integrating AI into eco-design within the packaging industry (Posson, 2024).
Keywords
Introduction
On March 6, at 2:21 pm, Sylvie Casenave-Péré CEO of Posson Packaging finally received a routine internal audit report she was waiting for to prepare her team for the upcoming quarters. The audit team discovered discrepancies in the implementation of key sustainable practices. It specifically highlighted areas that require immediate attention to maintain the ‘Vitrine Industrie du Futur’ Label awarded by the Alliance Industrie du Futur (AIF) in collaboration with the French Ministry of the Economy, Finance, and Industrial and Digital Sovereignty. Concerns were raised about the need for stronger integration of artificial intelligence (AI) technologies to enhance eco-design, optimise the carton supply chain, and ensure ethical and regulatory compliance. Recognising the urgency to address these issues and align Posson Packaging with the stringent criteria set by the AIF, Sylvie called for a roundtable meeting with key employees. The aim is to strategise improvements, leveraging innovative solutions to not only maintain the current industry recognition but also position the company as a frontrunner for the upcoming European Carton Excellence Award (Posson, 2024). Below is the letter she sent to her colleagues:
Subject: Roundtable Meeting for Sustainable Innovation at Posson Packaging
Dear Team,
I trust this message finds you well.
As we continue our commitment to sustainable practices and innovation, I am reaching out to invite you to a crucial roundtable meeting to discuss the improvements our company needs to make to uphold our prestigious 'Vitrine Industrie du Futur’ Label and prepare for next year’s European Carton Excellence Award.
Meeting date: March 11; Time: 9 am; Location: Conference room
Agenda:
Overview of Current Sustainability Initiatives: Laurent will provide insights into our current sustainability practices, emphasizing the key areas recognised by the AIF for the ‘Vitrine Industrie du Futur’ Label and European Carton Excellence Award.
AI Integration for Eco-Friendly Design: Bernard will present potential AI solutions that align with our sustainability goals and contribute to our eco-friendly design process. This is crucial not only for maintaining our current label but also for positioning ourselves as a frontrunner for the upcoming European Carton Excellence Award.
Optimizing Carton Supply Chain: Jeanne will share strategies and initiatives for optimizing our carton supply chain to enhance sustainability and meet the stringent criteria set by both the AIF and the European Carton Excellence Award.
Strategic Planning for the European Carton Excellence Award: We will discuss the specific improvements and innovations required to secure our position as a leading contender for next year’s European Carton Excellence Award.
Ethical and Regulatory Compliance: Laurent will outline our approach to ensuring ethical and regulatory compliance in the integration of AI and other technologies into our processes.
Your insights and contributions to this meeting are invaluable as we strive not only to maintain our current industry recognition but also to achieve new heights in sustainable packaging. Our collective efforts will reinforce Posson Packaging’s commitment to environmental responsibility and position us as leaders in the packaging industry.
Please confirm your attendance by March 8 so that we can ensure all necessary preparations for a productive discussion.
Looking forward to our collaborative efforts.
Best regards,
Sylvie Casenave-Péré CEO, Posson Packaging
Roundtable discussion
March 11 came; all invited guests arrived the conference room on time to start the meeting by 9 am. Below is the list of participants (Liu and Bawack, 2024):
Dialogue
Eco-design at Posson Packaging
Posson Packaging’s current eco-design-related sustainability goals
Founded in 1942, Posson Packaging is an independent, family-owned company in the Sarthe region of France that designs and manufactures recyclable folding corrugated carton-based packaging for its industrial customers. Its mission statement is ‘Eco-design to responsibly produce recyclable packaging and deliver the right products to our industrial customers’. The company has always been deeply rooted and never ceased to develop militant social and environmental values. In 1996, Posson Packaging’s leadership embarked on an approach based on five pillars of corporate social responsibility (CSR): social, economic, environmental, governance and territorial. The company publishes an annual CSR report and information on its carbon footprint and follows a responsible purchasing charter per UN Global Compact criteria. It is a Pays Sabolien development club member in charge of the club’s environmental workshop, which brings together 120 companies, government bodies, secondary schools and high schools to discuss themes on sustainability. It is also a member of the European Carton Makers Association (ECMA), which provides its members with standard communication tools to promote cardboard’s recyclable and environmental aspects (Posson, 2024).
Posson Packaging’s eco-design services
Posson Packaging offers eco-designed packaging to its customers. The company is committed to designing and manufacturing packaging that respects the environment. This preventive approach assesses the impact of packaging throughout the product life cycle by using, for example, recycled cardboard from sustainably managed forests, using vegetable-based inks (they hold the Imprim'Vert label and PSO certification), optimising the quantities of glues and adhesives used, all of which are certified food-safe, and optimising packaging size and volume (i.e. reducing the packaging format as much as possible, and lowering the weight of the cardboard, while maintaining the same mechanical properties).
Posson Packaging also offers eco-design cardboard packaging consulting services to help its customers minimise the carbon footprint associated with cardboard production and transportation. It advises its customers on choosing the most suitable cardboard based on the products’ weight and environmental constraints. It also advises on eco-design based on volume so that packaging can be perfectly mechanised at high speeds. It holds at least seven professional certifications, guaranteeing compliance with all current technical and regulatory standards and requirements throughout the packaging life cycle (Posson, 2024).
Posson Packaging’s eco-design ambition
In its quest for green growth, Posson Packaging constantly seeks to guarantee the traceability of its supplies to end customers and promote the sustainable management of its resources. Its ambition is to reduce material consumption by cutting down grammage through eco-design. It includes implementing a 0-waste policy, recycling 99% of the company’s waste, reusing at least 96% of the company’s waste, continuously reducing its CO2 emissions (it was reduced by 46% between 2009 and 2018), using vegetable-based inks, reducing water wastage, electricity and fuel consumption, and adopting carpooling and hybrid fleets for transportation (Posson, 2024).
Posson Packaging reports its annual carbon emissions. Each decision made by the company is audited and determined by the resulting carbon emissions. For example, when Laurent wants to buy a new machine, his investment decision is primarily based on the resulting carbon emissions based on ADEME criteria before and after the investment.
Posson Packaging’s current eco-design practices – The COO’s view
The Chief Operating Officer (COO) and Sustainability Performance Director (SPD) of Posson Packaging, Laurent Dumont, believes packaging design in the company revolves around the principles of eco-design, aligned with its commitment to environmental sustainability (Liu and Bawack, 2024).
Several luxury brands have approached Posson Packaging with plants less than 300 km from theirs to produce their packaging. Although they are well-equipped to meet such demands, they refuse to meet them because they often require materials that are bad for the health of workers and the environment. In contrast, Posson Packaging only uses sustainable materials whenever possible. For example, Laurent claims that luxury brands that have approached them often requested that UV ink be used for package printing. In contrast, Posson Packaging only uses vegetable-based ink because it is a more sustainable choice.
Information technology for eco-design at Posson Packaging
Posson Packaging’s digital transformation ambition
The Chief Executive Officer (CEO) of Posson Packaging, Sylvie Casenave-Péré, is particularly committed to exploring innovative solutions for eco-design and believes that leveraging Industry 4.0 technologies could enhance the company’s eco-design processes help it meet its sustainability goals and give it a competitive edge in the market. As one of the world’s best-performing CSR organisations and winner of the Vitrine Industrie du Futur label by the French Ministry of Industry in June 2019, Posson Packaging is pursuing its responsible Industry 4.0 transformation by constantly innovating both technologically and digitally through connected production equipment, real-time digitalised information, and robotisation and robotisation to reduce drudgery and improve productivity (Liu and Bawack, 2024).
AI is increasingly becoming a driving force in the ever-evolving landscape of business software, particularly in production processes. However, a notable absence persists in design, quotations, and management control. Despite the lack of algorithms and technologies, there’s a growing trend towards AI integration in business software through version updates. These developments have put Posson Packaging at a critical juncture where it needs to decide whether and how to invest in such AI to enhance its eco-design practices. Sylvie is aware of the potential benefits of this Industry 4.0 technology in the eco-design process, including improved material selection, energy efficiency, and waste reduction. However, she is also concerned about AI’s challenges regarding ethical and regulatory considerations. Determined to remain a market leader from a sustainability standpoint, she has tasked Laurent with championing and overseeing possibilities of integrating AI into the company’s eco-design and product development processes effectively.
Information technology for transparency and accountability in eco-design
Laurent believes that for Posson Packaging to meet its sustainability goals, it must try to make its customers share their vision by encouraging them to adopt sustainable packaging practices. In this light, the main challenge his team faced until recently in their eco-design process was the inability to assess and predict the carbon footprint of each package designed and produced. This challenge made it difficult for him to convey the advantages of their eco-design approach transparently and factually to customers, thus making it harder for them to involve their customers in their carbon reduction efforts (Liu and Bawack, 2024).
Laurent noticed that whenever they tried using their sustainability efforts as an argument to convince potential customers to purchase Posson Packaging, customers did not care and only focused on the economic value of Posson Packaging’s offer. The reason for this disregard was that Posson Packaging has no hard facts to justify neither how Posson Packaging nor the customer is being environmentally friendly through their collaboration. It seemed like just another company greenwashing attempt to customers, and they could not care less. Therefore, Laurent’s challenge was to find an effective way of proving to customers that their collaboration could yield economic and environmental benefits. To this end, Laurent and his team embarked on a journey to develop a digital tool called GREENPACK.
GREENPACK is a tool developed internally over 4 months to help Posson Packaging trace and account for its carbon footprint reduction efforts objectively and support package design decisions. When a customer places an order, data on the entire product lifecycle is entered into GREENPACK, which generates a carbon score on a predetermined scale (e.g. quantity of products ordered, type of material used, quantity of material used, source of material, time taken to complete the production, energy consumed, transportation distance). The scores used in GREENPACK are based on sustainability data, factors, and measurement scales from the French Agency for Ecological Transition (ADEME). Posson Packaging has a strong experience with the ADEME framework since they have been using it as a guideline for their sustainability report published annually since 2008.
Based on this information, his team attempts to propose a new design that is as effective but with a better carbon score (e.g. from D (not so environmentally friendly) to B (very environmentally friendly). The customer is also informed of the precise quantity of CO2 emissions they prevent by adopting the recommended packaging. These hard facts have proven effective in making customers more inclined to work with Posson Packaging and engage in environmentally friendly packaging decisions because they can quantify the impact of their choices.
GREENPACK is also connected to the central production unit that captures data on carbon emissions throughout the production process in real-time, generating a final report and actual carbon score of each customer’s project or order, which is shared with the customer, alongside benchmarks (e.g. equivalence from Netflix data centres in terms of the number of movies watched) to facilitate their ability to visualise their impact.
Customers often fear that accepting more sustainable packaging designs implies higher financial costs. Laurent argues that it is often a false assumption in the context of Posson Packaging because they aim for lightweight packages, using less raw material and energy, often leading to lower prices. He has made it a mission to help his customers understand that going green can be equally financially beneficial.
GREENPACK has since been critical for Posson Packaging’s marketing strategy. It provides a strong competitive advantage because it offers an additional free service to its customers, which they can leverage for their marketing strategies and CSR reporting.
Integrating AI into the eco-design process
Current use of AI in Posson Packaging
Productivity is the main motivation for Laurent’s team to adopt AI because optimised productivity implies lower carbon footprints and better financial offers to customers. Laurent says AI is embedded into the software that manages the production units. They are embedded in their existing eco-design software through updates from providers. Specifically, they are version updates the software providers make (e.g. in versions 28 and 29 of their central manufacturing software). These machine learning algorithms learn from the data produced throughout production and use this information to recommend optimal configurations for similar production orders. It generates some kind of production templates that it recommends for different types of production orders. Therefore, it is a tool for augmented intelligence, not automation, since it does not act. Nevertheless, the machine learning system explains its recommended configurations. AI is not yet a decision-support tool in other eco-design processes (Liu and Bawack, 2024).
What Laurent lacks and wants as AI – AI for creativity and creation
However, he has no standalone AI solution, which would be critical for his team, especially at the creativity stage of eco-design. For example, his team would highly appreciate an AI tool they can interact with by providing customer and technical specifications and receiving proposed models in return. A typical generic sample prompt he would like to use in such an AI solution is as follows (Liu and Bawack, 2024): ‘Propose the smallest package design possible that uses the smallest quantity of raw materials from this list of materials which could be used to package this specific product with these specifications, and let the package be pink’.
I need an AI to propose the most sustainable packaging design models based on Posson’s strategy – the lightest, most effective eco-friendly materials based on a predetermined list of specifications (e.g. source of raw material, responsible service providers, etc.). I need some kind of ChatGPT for creativity or creation, which can help propose designs that we may not have imaged ourselves because the AI can consider all parameters simultaneously, unlike humans who may forget some criteria or irrationally assign weights to factors that may not lead to the most optimal design.
Why is it the most critical aspect for Laurent?
Laurent believes this would be the added value of AI for his team in the eco-design process because it is a source of optimisation since humans are narrow-minded. Such an AI should have a holistic view and be capable of learning from the company’s past designs. For example, Posson Packaging designed a product that a customer validated; 3 months later, another client asked for a similar product, and they were bound to design the product from scratch because it required more time and effort to capitalise on the previous design. He believes the right AI technology could help enhance his team’s ability to capitalise on their previous design efforts by integrating learned aspects that worked previously into new designs. Design proposals resulting from AI with such a holistic view will augment his team’s ability to propose the best packaging designs to their customers effectively (Liu and Bawack, 2024).
What Laurent lacks and wants as AI – AI for intelligent process automation
Beyond AI for creativity, Laurent says the next step is an AI that can help his team measure, control and act directly on eco-design processes with minimal human intervention. The AI should be able to modify production system configurations to optimise carbon emission-price relationships autonomously.
Laurent insists that AI is not meant to replace his team but to help them become more effective and focus on less routine tasks. However, AI will help overcome his team’s limitations, for example, by ensuring continuity and resilience when a team member is absent, for instance, due to health issues. Nevertheless, his team will also be there to evaluate the performance of the AI system. Laurent believes Posson packaging has the technological and regulatory infrastructure to accommodate AI technologies. He has to ensure that the AI service providers have considered the ethical and regulatory requirements recommended by the French government and the European Union (EU). The risk is that the regulations evolve very fast, and it’s difficult for him to keep track. Therefore, he needs to implement an information monitoring system to stay up-to-date with regulatory updates (Liu and Bawack, 2024).
Steps taken by Laurent to find the right AI solution
Laurent is mobilising his network in Pays de la Sabolien Club and the International Packaging Group Association (IPG) to find the best AI solutions for his problems. These professional networks share information on the latest AI developments in their domain.
Laurent’s current efforts have proven that the significance of AI in business software extends beyond efficiency; it has the potential to reduce the carbon footprint induced by lead time significantly. The emphasis here is on speed and agility, which are crucial for businesses seeking to operate in a dynamic and fast-paced environment. However, he envisions that AI’s true potential in eco-design lies in optimising prototypes that are more economical in terms of material consumption and capable of saving time and enhancing creativity. Integrating AI into the company’s eco-design process could revolutionise decision-making processes at the eco-design level by incorporating carbon scores and value analysis criteria.
Unfortunately, challenges persist, especially regarding the effectiveness of AI in meeting creativity criteria. While the technology excels in optimising processes and analysis speed, it falls short in fostering creativity. This gap underscores the importance of bridging the divide between efficiency gains and creative needs in eco-design. Thus, identifying the right AI tools to create prototypes is crucial for Posson Packaging. Laurent is seeking AI to generate design proposals based on technical specifications, offering a blend of efficiency and creativity. This approach streamlines the design process and ensures that AI aligns with the company’s sustainability goals and serves as a guiding force in achieving environmental and aesthetic goals.
Ethical and regulatory considerations of integrating AI in eco-design
In the dynamic realm of AI-driven eco-design, the ethical and regulatory landscape is pivotal in shaping responsible practices. Laurent believes the journey begins with a profound respect for active patents and a commitment to integrating the company’s strategic orientations, including the nature and origin of raw materials. As part of the ethical framework, Posson Package has prepared an annual report addressing corruption and business ethics. It also has joint initiatives like the UN’s Global Compact, which underscores a commitment to global ethical standards, fostering a responsible and transparent business environment. Laurent also ensures the upstream verification of the company’s information systems for compliance with data security standards, ensuring that the utilisation of AI in sustainable packaging design adheres to stringent data protection protocols, safeguarding sensitive information throughout the process (Liu and Bawack, 2024).
Recognising the transformative potential of AI in sustainable design, Laurent would also like to organise training and education programs that aim to cultivate the necessary skills within his workforce, fostering a deep understanding of how to leverage AI effectively for their eco-friendly packaging solutions. He also encourages a collaborative approach among his workforce by creating platforms to share data on packaging materials, successful designs, and lifecycle analyses. This collective effort would enhance AI’s capacity to generate innovative solutions by drawing on shared knowledge and experiences.
However, he finds an urgent need to adapt intellectual property legislation to incentivise and protect AI-powered sustainable packaging innovations. This adjustment would help strike a balance between fostering innovation and ensuring fair protection for those contributing to advancing eco-friendly design through AI.
Ethical considerations extend to AI developers, urging them to embed transparency and accountability into their algorithms. It not only ensures the ethical alignment of sustainable design practices but also promotes environmental values, fostering trust in the capabilities of AI.
Moreover, regulatory frameworks can play a significant role in steering companies toward responsible practices. Creating incentives for businesses to adopt circular economy principles in their design processes, especially when leveraging AI, becomes a key regulatory focus. This incentivisation mechanism aims to optimise packaging lifecycles, aligning with sustainability goals and contributing to a more environmentally conscious approach in the industry.
Conclusions
Ultimately, Posson Packaging’s dedication to eco-design would help minimise its impact on resources and align with the broader goals of reducing carbon emissions and fostering a more sustainable future for the company and its customers. From the initial customer briefing to the final delivery or shipping stage, every step in Posson Packaging’s process should reflect its commitment to responsible and eco-friendly packaging solutions. In essence, the integration of AI into eco-design processes holds the potential to reconcile environmental concerns with aesthetic aspirations. As Posson navigates this intersection of technology and design, the journey towards optimal and sustainable solutions is characterised by a delicate balance between efficiency gains and creative ingenuity, guided by the evolving capabilities of AI in professional/industrial packaging business software. Furthermore, in this intertwined narrative of ethics and regulations, the ethical use of AI for eco-design should emerge as a guiding principle, harmonising innovative practices with responsible and sustainable approaches in the packaging industry.
Suggested discussion questions
1. Posson Packaging’s sustainability goals: a. Explore Posson Packaging’s commitment to eco-design and sustainability. b. Discuss the pillars of CSR and the company’s active involvement in various sustainability initiatives. 2. Eco-design services and ambitions: a. Understand the eco-design services offered by Posson Packaging. b. Discuss the company’s ambition to reduce material consumption, implement a 0-waste policy, and continuously reduce its carbon footprint. 3. Current Eco-design practices: a. Examine Laurent Dumont’s perspective on eco-design, including design, sourcing, manufacturing, packaging, distribution, and consumer use. b. Evaluate the strategic decision of limiting customers to a specific territory to reduce the company’s carbon footprint. 4. Information Technology for eco-design: a. Analyse Posson Packaging’s digital transformation ambitions and the role of AI in their eco-design processes. b. Discuss the challenges and benefits of integrating AI, as highlighted by the COO and Sustainability Performance Director. 5. GREENPACK tool: a. Explore the development and functionality of the GREENPACK tool. b. Discuss how GREENPACK enhances transparency, accountability, and customer communication regarding the environmental impact of packaging choices. 6. Current use of AI: a. Understand how AI is currently used in Posson Packaging for productivity improvement. b. Examine Laurent’s vision for AI in creativity and intelligent process automation to optimise eco-design. 7. Steps taken to find the right AI solution: a. Discuss Laurent’s approach to finding the right AI solution, including his use of professional networks and the challenges he faced. 8. Ethical and regulatory considerations: a. Analyse Posson Packaging’s ethical framework and commitment to global standards. b. Explore Laurent’s perspective on adapting intellectual property legislation and creating incentives for responsible AI use in sustainable design. 9. Conclusion: a. Summarise key takeaways from the case study. b. Discuss the potential impact of integrating AI into eco-design processes on Posson Packaging’s sustainability goals.
Footnotes
Declaration of conflicting interest
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.
