Abstract
Alterations made in the architectural design can be considered as a continuous process, from its conception to the moment a built environment is already in use. This article focuses on the “moving phase”, which is the initial moment of the environment occupation and the start-up of services. It aims to show that the continuity of ergonomics interventions during the “moving phase” or start up may reveal the built environment inadequacies; clearly showing needs not met by the design and allowing making instant decisions to solve non-foreseen problems. The results have revealed some lessons experienced by users during a critical stage not usually included in the design process.