Over recent decades, encouraged by austerity politics and a sustained process of responsibilisation, citizen-led policing has experienced a resurgence. The scale of their involvement has led some to argue that citizen volunteers are now a ‘vital' resource in meeting the many challenges facing contemporary policing. After a long period of neglect, a recent ‘wave' of empirical research shows academic interest is again growing. However, even this expanding body of research remains limited with just one side of the police/citizen ‘partnership' typically in focus. The overwhelming majority of studies have explored the experiences of citizen volunteers, while research foregrounding the perspectives of the other key partner, the police, have received scant attention. This article presents research findings on New Zealand Police's perspective on its partnership with Community Patrols of New Zealand, Aotearoa's largest and most established form of citizen-led policing. Drawing on a nationwide survey and follow-up focus groups with Police Liaison Officers (PLOs)-who act as the primary interface between NZP and community patrols and hold responsibility for sustaining a partnership involving over 4,500 volunteers-the research reveals the partnership yields substantial benefits but also faces serious challenges. The findings underscore the need for more consistent organisational support, clearer role expectations, and better integration of PLOs into NZP’s broader strategic approach. As the first study of its kind in Aotearoa, it sheds light on a hitherto hidden but critical aspect of citizen policing.

