Search results: Sage Journals

Available accessResearch articleFirst published November, 2011

A Look at the Relationship between Service Failures,Guest Satisfaction,and Repeat-Patronage Intentions of Casual Dining Guests

Alex Susskind, Anthony Viccari

Cornell Hospitality Quarterly

Available accessResearch articleFirst published May, 2014

Pablo Zoghbi-Manrique-de-Lara, Miguel A. Suárez-Acosta, Teresa Aguiar-Quintana

Cornell Hospitality Quarterly

Available accessResearch articleFirst published 2026

Cynthia S. Deale

Journal of Hospitality & Tourism Cases: An International Case Journal

Available accessOtherFirst published November, 2010

Alex M. Susskind

Cornell Hospitality Quarterly

Available accessResearch articleFirst published April, 2022

Joowon Ban, Hyoje Jay Kim, Ben Sheehan [...]

Journal of Vacation Marketing

Available accessResearch articleFirst published November, 2018

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink

Cornell Hospitality Quarterly

Available accessResearch articleFirst published August, 2011

Robert J. Kwortnik, Xiaoyun Han

Cornell Hospitality Quarterly

Available accessResearch articleFirst published 2025

Smita Singh, Kiyan Shafieizadeh

Journal of Hospitality & Tourism Cases: An International Case Journal

Available accessResearch articleFirst published January, 2018

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink

Journal of Hospitality & Tourism Research

Available accessResearch articleFirst published November, 2007

Alex M. Susskind, K. Michele Kacmar, Carl P. Borchgrevink

Cornell Hospitality Quarterly