Search results: Sage Journals

Open accessResearch articleFirst published February, 2026

AI in Service Design: A New Framework for Hybrid Human–AI Service Encounters

Marzia Mortati, Giovanna Viana Mundstock Freitas

Journal of Service Research

Available accessResearch articleFirst published March, 2025

Neeraj Arora, Ishita Chakraborty, Yohei Nishimura

Journal of Marketing

Available accessResearch articleFirst published November, 2025

Mohsen Mahmoudi-Dehaki, Nasim Nasr-Esfahani

Journal of Advanced Academics

Open accessResearch articleFirst published July, 2022

Mohammad Hossein Jarrahi, Christoph Lutz, Gemma Newlands

Big Data & Society

Available accessResearch articleFirst published 2026

Grace Y. C. Lee, Pin Luarn

International Journal of Business Communication

Open accessResearch articleFirst published 2026

Jostein Kleveland, Michail Giannakos, Yngve Lindvig

Evaluation Review

Available accessResearch articleFirst published 2026

Heiko Gewald, Stefan Faußer

Journal of Information Technology

Open accessResearch articleFirst published 2026

Thomas Schueller, Alexander Trettin, Stefan Huber

International Journal of Qualitative Methods

Open accessResearch articleFirst published July, 2025

Noble Lo, Sumie Chan, Alan Wong

Sage Open

Available accessResearch articleFirst published August, 2019

Yash Raj Shrestha, Shiko M. Ben-Menahem, Georg von Krogh

California Management Review