Business Information Review

The article considers privacy from the perspective of corporate libraries and their users, including the issues that the sector has in common with other types of library as well as those that are unique to the sector. The future of business information will include greater portability and personalization, both of which pose privacy challenges. Reliance on vendors and third parties in order to be able to deliver services as well as increasing usage of cloud computing also creates privacy risks which need to be carefully addressed. Corporate libraries aren’t immune from data breaches. These can sometimes be traced back to vendors. Library vendors serving the corporate sector can’t be expected to fully address customer privacy concerns if information professionals don’t make clear to them precisely what those concerns are. Argues that components of strategies to address privacy concerns include vendor management as well as a privacy/data protection audit.

Leveraged finance is an important market for professional advisory firms such as investment banks, financial sector law firms and the ‘Big 4’ consultancies. As well as researching the leveraged finance market, researchers and information professionals in these firms are often asked to find the underlying documentation for high yield bonds and leveraged loans. In this article Ian Hunter discusses the availability of these documents and considers the best sources.

This is a case study of how one Australian state’s health department library service is attempting to measure the economic value and clinical impact of its professional services and online resources. The case study describes the context in which performance measurement strategies were devised and gives examples of key performance indicators being applied to evaluate library services in a manner comprehensible to the senior management of the parent organization.

With competition becoming more intense and complex, the market orientation perspectives dictate that enterprises whether large or small have one choice if they are to survive the torrent and turbulent market environment in which they operate to upgrade their internal business activities and to integrate events from the external environment. This article is concerned with knowledge management (KM) and competitive intelligence (CI) as springboards for competitive advantage in small and medium enterprises (SMEs). Specifically, the study investigates how KM and CI can be a source of competitive advantage to SMEs in Mzuzu, Malawi. Based on the findings, we demonstrate the combined effect of KM and CI on the success of enterprises or competitive advantage.